Privacy Policy
Last Updated: January 9, 2026
Table of Contents
1. Introduction
AutoVinScan ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and applications.
By accessing or using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
Our Commitment: We believe in transparency. We only collect data necessary to provide our services and never sell your personal information to third parties for marketing purposes.
2. Information We Collect
2.1 Information You Provide
We collect information you voluntarily provide when using our Services:
| Data Type | Purpose |
|---|---|
| Email Address | Report delivery, account management, support |
| Name | Personalization, customer support |
| Phone Number | Optional support contact |
| VIN Numbers | Report generation |
| Payment Information | Transaction processing (handled by payment providers) |
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information:
- Device Information: Browser type, operating system, device type
- Log Data: IP address, access times, pages viewed, referring URL
- Location Data: Country/region for currency display purposes
- Cookies: Session identifiers, preferences (see Section 5)
2.3 Third-Party Information
We may receive information about you from third parties:
- Payment processors (transaction confirmation)
- Analytics providers (aggregate usage data)
- Fraud prevention services (risk assessment)
3. How We Use Your Information
We use your information for the following purposes:
3.1 Service Delivery
- Process and deliver vehicle history reports
- Send report confirmation and delivery emails
- Provide customer support and respond to inquiries
- Process payments and refunds
3.2 Service Improvement
- Analyze usage patterns to improve our website
- Develop new features and services
- Monitor and prevent technical issues
- Conduct internal research and analytics
3.3 Communication
- Send transactional emails (receipts, reports)
- Respond to support requests
- Send service updates and important notices
- Marketing communications (with your consent)
3.4 Legal & Security
- Comply with legal obligations
- Prevent fraud and abuse
- Enforce our Terms of Service
- Protect our rights and property
4. Information Sharing
We do NOT sell your personal data. We only share information as described below and with your consent.
4.1 Service Providers
We share data with trusted third-party service providers who assist us in:
- Report Generation: Our partner providers who generate vehicle history reports
- Payment Processing: Stripe, PayPal, and other payment processors
- Email Delivery: Transactional email service providers
- Analytics: Google Analytics for website analytics
- Customer Support: Helpdesk and chat platforms
4.2 Legal Requirements
We may disclose your information when required to:
- Comply with applicable laws, regulations, or legal processes
- Respond to lawful requests from public authorities
- Protect our rights, privacy, safety, or property
- Enforce our Terms of Service
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.
5. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Site functionality, security | Session |
| Preferences | Remember your settings, currency | 1 year |
| Analytics | Understand usage patterns | 2 years |
| Marketing | Relevant advertising (with consent) | 90 days |
Managing Cookies
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. Most browsers allow you to:
- View cookies stored on your device
- Delete all or specific cookies
- Block third-party cookies
- Block all cookies (may limit functionality)
6. Data Security
We implement robust security measures to protect your information:
- Encryption: All data transmitted using 256-bit SSL/TLS encryption
- Payment Security: PCI-DSS compliant payment processing
- Access Controls: Strict employee access policies
- Monitoring: 24/7 security monitoring for threats
- Regular Audits: Security assessments and penetration testing
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining industry-standard protections.
7. Data Retention
We retain your information for as long as necessary to:
- Provide our Services and fulfill your requests
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records for tax and accounting purposes
| Data Type | Retention Period |
|---|---|
| Purchase Records | 7 years (tax/legal requirements) |
| Support Communications | 3 years |
| Account Information | Until account deletion request |
| Analytics Data | 26 months (anonymized) |
8. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
8.1 Access & Portability
You have the right to request a copy of the personal data we hold about you in a structured, commonly used format.
8.2 Correction
You may request correction of any inaccurate or incomplete personal data.
8.3 Deletion
You may request deletion of your personal data, subject to legal retention requirements.
8.4 Opt-Out
You can opt out of:
- Marketing emails (unsubscribe link in emails)
- Analytics tracking (browser settings)
- Targeted advertising (opt-out links)
8.5 Exercising Your Rights
To exercise any of these rights, please contact us at privacy@autovinscan.com. We will respond to your request within 30 days.
9. Children's Privacy
Our Services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@autovinscan.com.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
When we transfer data internationally, we implement appropriate safeguards including:
- Standard contractual clauses approved by relevant authorities
- Data processing agreements with service providers
- Compliance with applicable data protection frameworks
11. Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:
- We will update the "Last Updated" date at the top of this page
- For material changes, we will notify you via email or prominent notice on our website
- Your continued use of our Services after changes constitutes acceptance
We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
- Privacy Email: privacy@autovinscan.com
- General Support: support@autovinscan.com
- Phone: (714) 752-0441
- Address: 123 Business Avenue, Suite 456, New York, NY 10001
We are committed to resolving any privacy concerns and will respond to your inquiries within 30 days.