Frequently Asked Questions

Autovinscan is a trusted vehicle history report provider that delivers comprehensive data about used cars, motorcycles, trucks, and boats. We compile information from NMVTIS, state DMV records, insurance databases, and more to help you make informed buying decisions.

We source our data directly from official government databases (NMVTIS), state DMV records, insurance companies, and salvage auctions. Our reports are 100% based on official records, ensuring the highest level of accuracy available in the industry.

Yes, you'll need the 17-character Vehicle Identification Number (VIN) to generate a report. You can find this on the vehicle's dashboard, door jamb, or registration documents. For boats, we use the Hull Identification Number (HIN).

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All payments are processed securely through our encrypted payment gateway.

Yes! We offer a 30-day money-back guarantee. If you're not completely satisfied with your report, contact our support team within 30 days of purchase for a full refund—no questions asked.

Absolutely! We offer special bulk pricing for dealers, fleet managers, and anyone needing multiple reports. Contact our sales team at support@autovinscan.com volume discounts and custom packages.

Pricing varies based on the complexity and sources required for each vehicle type. Cars have the most comprehensive data available, while boats and specialty vehicles may require additional verification steps and unique database access.

Delivery times depend on your selected package:

• Platinum Package: 60 minutes or less
• Gold Package: 6-12 hours
• Premium Package: 24 hours

You'll receive an email notification as soon as your report is ready to download.

Our reports include: accident history, title brands (salvage, flood, rebuilt), odometer readings, theft records, ownership history, lien status, recall information, market value estimates, and detailed vehicle specifications. The exact data points vary by package level.

We cover cars, motorcycles, trucks, RVs, and boats in all 50 U.S. states. For international vehicles or very old vehicles (pre-1981), data availability may be limited. Contact us to verify coverage for your specific vehicle.

Our reports include all available data from the vehicle's manufacturing date to the present. For most vehicles, we have complete records dating back to 1981 when VIN standardization began. Older vehicles may have limited historical data.

First, check your spam/junk folder for the download email. If you still can't find it, log into your account at autovinscan.com and access your reports from the dashboard. If issues persist, contact support@vincheckinsight.com with your order number.

Absolutely. We use 256-bit SSL encryption for all data transmissions and PCI-compliant payment processing. Your personal and payment information is never stored on our servers and we never share your data with third parties.

While extremely rare, data errors can occur. If you believe information is incorrect, contact us immediately with supporting documentation. We'll investigate and work with the original data source to request corrections if warranted.